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XCT Service Center
Custom solutions / Engineering support
Professional advice on mould part selection, design optimization, and cost-effective solutions tailored to your production needs.
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Consultation / Customer guidance
Professional advice on mould part selection, design optimization, and cost-effective solutions tailored to your production needs.
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After-sales service
Provide professional support for installation, operation, and maintenance of mold components.
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Technical support
Offer troubleshooting, product optimization advice, and engineering consultation.
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Repair & Replacement
Fast RMA processing and spare parts replacement using genuine or equivalent components.
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Rapid Response
Ticket acknowledgement within 1 working day; priority production issues escalated immediately.
Experienced Engineers
Mold-industry veterans for design review and root-cause analysis.
Transparent Process
Trackable tickets, clear RMA steps, and documented repair reports.
Global Logistics
International spare parts shipping and local partners for on-site support.
Custom Readiness
From single prototype pieces to volume tooling revisions.
Customization & Engineering Support
What we need:
CAD files (STEP/IGES), drawings, mold photos, cycle conditions, and target production volume.
Deliverables:
Design proposals, 3D drawings, prototype samples, and FEA (if requested).
Typical lead time:
1–3 weeks for design & sample; longer for tooling production.
Spare Parts & Logistics
Stock plans:
Common wear parts stocked regionally for fast shipment.
Shipping options:
tandard, express (air), or consolidated sea shipments for volumes.
Part authenticity:
Genuine parts supplied; equivalents available upon request with specs.
Lead time for custom parts:
1–4 weeks depending on complexity and finish.
Repair & RMA (Practical Details)
RMA procedure:
Customer requests RMA → Pre-approval based on photos/video → Ship to XCT service center → Inspection → Repair/Replace → Return with report.
Turnaround time:
Typical repair: 3–10 business days (depends on complexity). Expedited service available.
Costs:
Warranty vs. chargeable repairs clearly itemized; wear parts and misuse excluded from warranty.
Specializing In The Production And Processing Of High-precision Mold Accessories
With strong capabilities, technology and scientific production management and technology, XCT provides all customers with the best products and exquisite services.
Contact Us
Phone/WhatsApp
(Mon–Sat 08:30–18:30 UTC/GMT+8)
You Can Leave Us A Message Or Add Wechat To Contact Us Directly
WhatsApp：
E-mail：
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